Privacy and Policy

Privacy Policy

Effective Date: September 25 2025

XpressBox Virtual Address (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services, including our website, virtual address services, mail handling, and client communications.

1. Information We Collect

We may collect the following information

Personal Information: Name, address, email, phone number, government-issued ID, USPS Form 1583, and payment details.
Service Information: Your selected service plan, mail handling preferences (scan, forward, pickup, shred), and any special instructions.
Payment Information: Processed securely through our payment provider (Stripe). We do not store full credit card details on our servers.
Technical Information: IP address, browser type, and usage data when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

To set up and manage your virtual address account
To verify your identity and comply with USPS CMRA requirements
To process payments and manage billing
To provide mail handling, forwarding, scanning, and shredding services
To notify you of mail arrivals, renewals, and account activity
To communicate with you about services, updates, or policy changes
To comply with legal, regulatory, and law enforcement requirements

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in these situations:

Service Providers: With third-party vendors (such as payment processors or cloud storage providers) who help us operate our services.
Legal Compliance: If required by law, subpoena, or government request.
Fraud and Security: To protect against fraud, unauthorized use, or violations of our service agreement.
With Your Consent: If you authorize us to share information for forwarding, third-party services, or special instructions.

4. Mail Handling and Scans

Mail and packages are processed according to your service plan and preferences.
Digital scans of mail are delivered securely through encrypted storage links or password-protected files.
Physical mail may be forwarded, held, or securely shredded, based on your authorization.

5. Data Retention

We retain your account information as long as your service is active.
Upon termination, records required by USPS Form 1583 are retained for the legally required period.
Scans and digital files may be deleted within 30–60 days unless you download and save them.

6. Security

We use encryption, secure servers, and access controls to protect your information.
Only authorized staff may access client mail and account information.
Despite best efforts, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Access and update your account information by contacting us.
Request deletion of your data (subject to USPS and legal requirements).
Change mail handling preferences at any time.

8. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve user experience. You can disable cookies in your browser, but some features may not work properly.